Store Policies

At Arizona Dive Center, we strive to maintain the highest standards of customer service and satisfaction. As part of our commitment to ensuring the safety and satisfaction of our customers, we have established the following policies:

Equipment / Merchandise

• New, unused items are accepted for exchanges or refunds within 14 days (with receipt).  The item(s) must be new, unopened, in packaging with all tags.

• Special order, discounted or custom-made items are not eligible for refunds or exchanges.

• Gift cards are non-refundable.

• Digital training materials for courses (apps) are non-refundable.

Rental Equipment

• Scuba Equipment Rental (BCD, Computer, Regulator and Cylinders) require a scuba certification card and a credit card for a security hold.  Limit of one set of scuba equipment per diver.

• Rental equipment is charged for the time it is away from the store (sorry, no refunds or store credit on rental equipment you do not use).

• Customers are expected to handle rented equipment with care and to use it only for its intended user and purpose.

• All equipment rented from Arizona Dive Center must be returned in the same condition it was rented out, with the exception of normal wear and tear.  Any missing components (weight pockets, octo holders, weights) are the responsibility of the renter.

• Arizona Dive Center is not responsible for any accidents, injuries, or damages resulting from the use of rented equipment.

• Customers assume all liability for the use of rented equipment and are encouraged to obtain appropriate diving trip and/or medical insurance coverage.

• Customers are responsible for ensuring that rental equipment is returned clean, undamaged, and properly functioning at the time of return.  Items returned dirty will incur a cleaning fee.

• All rented equipment must be returned to Arizona Dive Center by the agreed-upon return date and time specified in the rental agreement or late/additional rental fees will be charged.  Rental equipment must be returned within the normal store hours (Tues-Fri 10 am to 6 pm and Sat 9 am to 3 pm).

• Cylinders that are returned with less than 300 psi, will need to be fully drained and Visually Inspected to ensure that moisture has not entered the cylinder.  Renters are responsible to pay for the Visual Inspection.

• Upon return, all rented equipment will be inspected by a staff member of Arizona Dive Center.  Any damage or discrepancies will be noted, and the customer may be held liable for repair or replacement costs.
   

Trip Policies

1. Trip Booking and Reservation:

• All trip bookings must be made in advance through the Arizona Dive Center’s official booking channels (in-store or online).

• A non-refundable deposit is required to secure a reservation.

• Payments for Long-Range and/or International trips are accepted (please see each trips’ payment schedule for details).  Full payment for the trip is due by the specified deadline (usually 90 days prior to International trips and 30-45 days for domestic trips.)

• Deposits and payments are non-refundable.  To ensure peace of mind and protect your trip investment, we highly recommend securing trip insurance.  This will help safeguard the value of your trip in case of unexpected changes or emergencies.  Please see our trip insurance page for quotes and information.

• Failure to make full payment by the deadline may result in the cancellation of the reservation and forfeiture of the deposit and payments.

2. Trip Cancellation and Refunds:

• In the event of trip cancellation by Arizona Dive Center due to unforeseen circumstances or insufficient participation, participants will receive a full refund of all payments made.  Airfare is not usually included with Arizona Dive Center packages.  Please insure your Airfare with Trip Insurance or the specific insurance offered by the Airlines.

• Participants who cancel their trip reservation are subject to the following policy:

  • International Trips:  No refunds on trip deposits or payments.  We HIGHLY RECOMMEND purchasing Trip Insurance to protect your trip.  Trip Insurance can be booked at time of reservation at an additional fee or usually within 14 days of reservation if you prefer to do your own insurance.  Yearly plans are also available, please see Trip Insurance for quotes and information.

  • Domestic Trip:  No refunds on trip deposits or payments.  We HIGHLY RECOMMEND purchasing Trip Insurance to protect your trip.  Trip Insurance can be booked at time of reservation at an additional fee or usually within 14 days of reservation if you prefer to do your own insurance.  Yearly plans are also available, please see Trip Insurance for quotes and information.

• No refunds on selected parts of a trip if you choose not to participate.  Arizona Dive Center is not responsible for any cancelations due to weather.  We will work together with the tour operators to see events be rescheduled wherever weather becomes an issue.

3. Participant Requirements:

• All participants must be certified divers (or a student under Instructor’s supervision) and provide proof of certification prior to the trip.

• Participants must complete and sign all required waivers, medical forms (may require a Dr Release), and liability releases before the trip departure.

• It is the responsibility of each participant to ensure they are physically and medically fit to participate in the trip activities. Any medical conditions or concerns must be disclosed to the trip organizer in advance.

• It is the responsibility of the customer to ensure required travel documents are obtained (passport valid for at least one year from departure, visas, entrance / exit fees, etc.)  Certification cards are required to take on the trip either plastic card or digital.
   

4. Trip Itinerary and Schedule:

• The trip itinerary, including possible dive sites, transportation details, and accommodation information, will be provided to participants at the pre-trip meeting.

• Arizona Dive Center reserves the right to modify the trip itinerary or schedule due to unforeseen circumstances, such as inclement weather or safety concerns.

• Participants will be notified of any changes to the trip itinerary as soon as possible.

5. Safety and Conduct:

• Participants must adhere to all safety guidelines and instructions provided by the trip leader and Arizona Dive Center staff.

• Intoxication or the use of illegal substances is strictly prohibited during the trip.

• Any participant who engages in behavior deemed unsafe or disruptive may be removed from the trip at the discretion of the trip leader or Arizona Dive Center staff.

6. Equipment and Gear:

• Participants are responsible for bringing their own dive equipment and gear unless otherwise specified by the trip organizer.

• Equipment rentals are available through Arizona Dive Center.  

7. Insurance:

• Participants are strongly encouraged to obtain dive travel and/or scuba medical insurance to cover any unforeseen emergencies, trip cancellations, or medical expenses.

• Arizona Dive Center is not liable for any loss, injury, or damage to personal property during the trip.  

• Arizona Dive Center is not liable for any loss of trip deposits or payments if you are unable to attend the trip.

8. Environmental Conservation:

• Participants are expected to respect and protect the marine environment during the trip.

• No marine life or artifacts may be disturbed, removed, or harmed during dives.

• Participants must adhere to all local marine conservation laws and regulations.

9. Communication:

• Arizona Dive Center will maintain communication channels with trip participants to provide updates, answer questions, and address any concerns before, during, and after the trip.

• Participants are encouraged to contact Arizona Dive Center with any inquiries or special requests regarding the trip.

10. Trip Leader Authority:

• The designated trip leader has the final authority on all matters related to the trip, including itinerary changes, safety decisions, and participant conduct.

• Participants are asked to follow the instructions and decisions of the trip leader and Arizona Dive Center staff at all times.

By booking a trip with the Arizona Dive Center, participants acknowledge that they have read, understood, and agree to comply with the above trip policies and guidelines.

Arizona Dive Center Class Policies
1. Enrollment and Registration:

• All class enrollments must be completed through the Arizona Dive Center's official registration process.

• Enrollment is typically on a first-come, first-served basis, subject to availability.

• Full payment of class fees is required at the time of registration to secure a spot in the class.

2. Participant Requirements:

• Participants must meet all prerequisites and requirements specified for the class they wish to enroll in.

• Some classes may have age restrictions or require certification in prerequisite courses.

• Participants are required to complete a medical history form (Dr Sign off may be needed) as well as online liability forms (responsible diver code and liabilty assumption before any training begins.  

• Participants are responsible for providing their own personal gear (mask, snorkel, fins, boots, gloves, anti-fog, environmental suits, etc.)  Arizona Dive Center will provide the necessary scuba equipment (BCD, Regulator, Computer, Cylinders, Weights and Environmental Suits/Hood if needed).

3. Class Schedule and Attendance:

• Participants are expected to attend all scheduled class sessions punctually and in full.

• Any absences or tardiness must be communicated to the class instructor.

• Make-up sessions may be offered at the discretion of the instructor for missed classes, subject to availability and $75 per session (class and/or pool).

4. Safety and Conduct:

• Participants must adhere to all safety guidelines and instructions provided by the class instructor and Arizona Dive Center staff.

• Intoxication or the use of illegal substances is strictly prohibited during class sessions.

• Disruptive behavior or failure to comply with safety instructions may result in dismissal from the class without refund.

5. Certification and Completion Requirements:

• Participants must successfully complete all class requirements, assessments, and examinations to qualify for certification or completion.

• Digital Certification cards will be issued upon successful fulfillment of class requirements.

• Failure to meet class requirements may result in the participant not receiving certification or completion status.

6. Refunds and Cancellations:

• Sorry, refunds are not available for classes.  Classes may be rescheduled one time at no-charge if more than two weeks before start date.  

• Participants who wish to cancel their enrollment must notify the Arizona Dive Center in writing or via email.

7. Instructor Authority:

• The designated class instructor has the final authority on all matters related to the class, including curriculum, assessments, and participant conduct.

• Participants must follow the instructions and decisions of the class instructor and Arizona Dive Center staff at all times.

8. Equipment Rental and Use:

• Rental equipment provided by the Arizona Dive Center must be used in accordance with manufacturer guidelines and instructor instructions.

• Participants are responsible for any damage to or loss of rental equipment during class sessions.

9. Liability Waiver:

• Participants are required to sign a liability waiver and assumption of risk agreement before participating in class activities.

• Minors must have a parent or legal guardian sign the waiver on their behalf.

10. Communication:

• The Arizona Dive Center will maintain communication channels with class participants to provide updates, answer questions, and address any concerns before, during, and after the class.

• Participants are encouraged to contact the Arizona Dive Center with any inquiries or special requests regarding the class.

By enrolling in a class at the Arizona Dive Center, participants acknowledge that they have read, understood, and agree to comply with the above class policies and guidelines.

Repair Department Policies

1. Service Request Submission:

• All equipment repair requests must be submitted to the Arizona Dive Center Repair Department through official channels, either in person or via the designated online form.

• Complete and accurate information about the equipment requiring repair must be provided, including make, model, serial number (if applicable), and a detailed description of the issue.

2. Evaluation and Estimate:

• Upon receipt of the equipment, the Repair Department will conduct a thorough evaluation to assess the extent of the damage or malfunction.

• A written estimate will be provided to the customer outlining the proposed repairs, labor costs, and any necessary replacement parts.

3. Approval and Authorization:

• Customers must review and approve the repair estimate before any work commences.

• Authorization for repairs can be provided either in person or electronically, depending on the customer's preference.

4. Repair Timeline:

• The Repair Department will strive to complete all repairs in a timely manner, taking into account the complexity of the issue and the availability of replacement parts.

• Customers will be provided with an estimated timeline for completion of the repairs at the time of authorization.

5. Communication and Updates:

• The Repair Department will maintain regular communication with customers throughout the repair process, providing updates on the status of their equipment.

• Customers will be notified promptly of any delays or unforeseen complications that may arise during the repair process.

6. Quality Assurance:

• All repairs conducted by the Arizona Dive Center Repair Department will be performed to the highest standards of quality and craftsmanship.

• Repaired equipment will undergo thorough testing and inspection to ensure proper functionality and safety before being returned to the customer.

7. Warranty and Guarantee:

• The Arizona Dive Center offers a warranty on all repairs performed by the Repair Department, covering defects in workmanship and materials.

• The warranty period and coverage details will be provided to the customer upon completion of the repairs.

8. Customer Satisfaction:

• The Repair Department is committed to ensuring the complete satisfaction of every customer.

• Customers are encouraged to provide feedback on their repair experience to help the Arizona Dive Center continually improve its services.

9. Liability:

• The Arizona Dive Center Repair Department is not liable for any damage or loss to equipment that occurs during shipping or transportation to and from the repair facility.

• Customers are responsible for ensuring that their equipment is properly packaged and insured when sending it for repair.

10. Disposal of Unclaimed Equipment:

• Equipment that remains unclaimed by the customer for an extended period after repair completion may be subject to disposal or sale at the discretion of the Arizona Dive Center, in accordance with local regulations.

By submitting equipment for repair at the Arizona Dive Center Repair Department, customers acknowledge that they have read, understood, and agree to comply with the above repair policies and guidelines.