Policies

Store Policies

At Arizona Dive Center, we strive to maintain the highest standards of customer service and satisfaction. As part of our commitment to ensuring the safety and satisfaction of our customers, we have established the following policies:

Equipment / Merchandise

New, unused items are accepted for exchanges or refunds within 14 days (with receipt). The item(s) must be new, unopened, in packaging with all tags.
Special order, discounted or custom-made items are not eligible for refunds or exchanges.
Gift cards are non-refundable.
Digital training materials for courses (apps) are non-refundable.

Rental Equipment

Scuba Equipment Rental (BCD, Computer, Regulator and Cylinders) require a scuba certification card and a credit card for a security hold. Limit of one set of scuba equipment per diver.
Rental equipment is charged for the time it is away from the store. Once equipment leaves the premises, rental fees are non-refundable regardless of whether or not the equipment was used.
Customers are expected to handle rented equipment with care and to use it only for its intended use and purpose.
All equipment rented from Arizona Dive Center must be returned in the same condition it was rented out, with the exception of normal wear and tear. Any missing components (weight pockets, octo holders, weights, etc) are the responsibility of the renter.
Arizona Dive Center is not responsible for any accidents, injuries, or damages resulting from the use of rented equipment.
Customers assume all liability for the use of rented equipment and are encouraged to obtain appropriate diving trip and/or medical insurance coverage.
Customers are responsible for ensuring that rental equipment is returned clean, undamaged, and properly functioning at the time of return. Items returned dirty will incur a cleaning fee.
Customers assume full financial responsibility for loss, theft, damage, destruction, or failure to return equipment. Replacement value will be based on current retail pricing.
All rented equipment must be returned to Arizona Dive Center by the agreed-upon return date and time specified in the rental agreement or late/additional rental fees will be charged. Rental equipment must be returned within the normal store hours (Tues-Fri 10 am to 6 pm and Sat 9 am to 3 pm).
Cylinders that are returned with less than 500 psi, will need to be fully drained and Visually Inspected to ensure that moisture has not entered the cylinder. Renters are responsible to pay for the Visual Inspection.
Upon return, all rented equipment will be inspected by a staff member of Arizona Dive Center. Any damage or discrepancies will be noted, and the customer may be held liable for repair or replacement costs.

Trip Policies

1. Trip Booking and Reservation:

All trip bookings must be made in advance through the Arizona Dive Center’s official booking channels (in-store or online).
A non-refundable deposit is required to secure a reservation.
Payments for Long-Range and/or International trips are accepted (please see each trips’ payment schedule for details). Full payment for the trip is due by the specified deadline (usually 90 days prior to International trips and 30-45 days for domestic trips.)
Deposits and payments are non-refundable. To ensure peace of mind and protect your trip investment, we highly recommend securing trip insurance. This will help safeguard the value of your trip in case of unexpected changes or emergencies. Please see our trip insurance page for quotes and information.
Failure to make full payment by the deadline may result in the cancellation of the reservation and forfeiture of the deposit and payments.

2. Trip Cancellation and Refunds:

In the event of trip cancellation by Arizona Dive Center due to unforeseen circumstances or insufficient participation, participants will receive a full refund of all payments made. Airfare is not usually included with Arizona Dive Center packages. Please insure your Airfare with Trip Insurance or the specific insurance offered by the Airlines.
Participants who cancel their trip reservation are subject to the following policy:
1. International Trips: No refunds on trip deposits or payments. We HIGHLY RECOMMEND purchasing Trip Insurance to protect your trip. Trip Insurance can be booked at time of reservation at an additional fee or usually within 14 days of reservation if you prefer to do your own insurance. Yearly plans are also available, please see Trip Insurance for quotes and information.
2. Domestic Trip: No refunds on trip deposits or payments. We HIGHLY RECOMMEND purchasing Trip Insurance to protect your trip. Trip Insurance can be booked at time of reservation at an additional fee or usually within 14 days of reservation if you prefer to do your own insurance. Yearly plans are also available, please see Trip Insurance for quotes and information.
No refunds on selected parts of a trip if you choose not to participate. Arizona Dive Center is not responsible for any cancelations due to weather. We will work together with the tour operators to see events be rescheduled wherever weather becomes an issue.

3. Participant Requirements:

All participants must be certified divers (or a student under Instructor’s supervision) and provide proof of certification prior to the trip.
Participants must complete and sign all required waivers, medical forms (may require a Dr Release), and liability releases before the trip departure.
It is the responsibility of each participant to ensure they are physically and medically fit to participate in the trip activities. Any medical conditions or concerns must be disclosed to the trip organizer in advance.
It is the responsibility of the customer to ensure required travel documents are obtained (passport valid for at least one year from departure, visas, entrance / exit fees, etc.) Certification cards are required to take on the trip either plastic card or digital.

4. Trip Itinerary and Schedule:

The trip itinerary, including possible dive sites, transportation details, and accommodation information, will be provided to participants at the pre-trip meeting.
Arizona Dive Center reserves the right to modify the trip itinerary or schedule due to unforeseen circumstances, such as inclement weather or safety concerns.
Participants will be notified of any changes to the trip itinerary as soon as possible.

5. Safety and Conduct:

Participants must adhere to all safety guidelines and instructions provided by the trip leader and Arizona Dive Center staff.
Intoxication or the use of illegal substances is strictly prohibited during the trip.
Any participant who engages in behavior deemed unsafe or disruptive may be removed from the trip at the discretion of the trip leader or Arizona Dive Center staff.

6. Equipment and Gear:

Participants are responsible for bringing their own dive equipment and gear unless otherwise specified by the trip organizer.
Equipment rentals are available through Arizona Dive Center.

7. Insurance:

Participants are strongly encouraged to obtain dive, travel, and/or scuba medical insurance to cover any unforeseen emergencies, trip cancellations, or medical expenses.
Arizona Dive Center is not liable for any loss, injury, or damage to personal property during the trip.
Arizona Dive Center is not liable for any loss of trip deposits or payments if you are unable to attend the trip.

8. Environmental Conservation:

Participants are expected to respect and protect the marine environment during the trip.
No marine life or artifacts may be disturbed, removed, or harmed during dives.
Participants must adhere to all local marine conservation laws and regulations.

9. Communication:

Arizona Dive Center will maintain communication channels with trip participants to provide updates, answer questions, and address any concerns before, during, and after the trip.
Participants are encouraged to contact Arizona Dive Center with any inquiries or special requests regarding the trip.

10. Trip Leader Authority:

The designated trip leader has the final authority on all matters related to the trip, including itinerary changes, safety decisions, and participant conduct.
Participants are asked to follow the instructions and decisions of the trip leader and Arizona Dive Center staff at all times.

Policy Acknowledgment

By booking a trip with the Arizona Dive Center, participants acknowledge that they have read, understood, and agree to comply with the above trip policies and guidelines.

Training & Class Policies

1. Enrollment and Registration

All course enrollments must be completed through Arizona Dive Center’s official registration process.
Enrollment is typically first-come, first-served, subject to class availability and instructor scheduling.
Full payment is required at the time of registration in order to secure a seat in a class.
Enrollment in any course indicates the participant’s agreement to comply with all Arizona Dive Center training policies and procedures.
Arizona Dive Center reserves the right to cancel, reschedule, or modify course schedules when necessary due to instructor availability, safety considerations, weather conditions, or operational needs.

2. Participant Requirements

Participants must meet all prerequisites and requirements for the course in which they are enrolling. Certain courses may require prior certifications, minimum age requirements, or other qualifications.
All participants must complete the following prior to participating in any training activities:
- Medical History Questionnaire (a physician’s approval may be required if medical conditions are indicated)
- All applicable digital learning or academic coursework
- Responsible Diver Code
- Assumption of Risk and Liability Waiver
Required documentation must be completed before participating in any classroom, pool, or open water training.

Participants are responsible for providing their own personal equipment, including but not limited to:

Mask
Snorkel
Fins
Boots
Gloves (when applicable)
Anti-fog

Arizona Dive Center will provide the necessary scuba equipment required for training, including:

BCD
Regulator
Dive Computer
Cylinders
Weights
Environmental protection (if required)

Participants must also possess basic swimming ability and water comfort appropriate for scuba training. Students who are unable to demonstrate minimum water comfort or swimming ability may be required to complete additional water skills or swim instruction before continuing training.

3. Class Schedule, Attendance, and Course Completion

Arizona Dive Center strives to provide a structured, supportive, and safe learning environment for every student. To ensure the best possible training experience and proper instructor availability, students are expected to complete all required classroom, pool, and/or open water training within the originally scheduled course timeframe.
Participants are expected to arrive on time and attend all scheduled training sessions in full. Because each portion of the course builds on previously taught material, participants who arrive late or miss any portion of a scheduled session may need to be rescheduled to a future class in order to complete the missed training.
If a student does not complete their course during the scheduled training period, they may continue their training by joining a future class or arranging additional sessions with an instructor.
In these cases, a $100 rescheduling fee will apply.
This fee helps cover instructor scheduling and the resources involved in accommodating additional training time.
Training should be completed within a reasonable timeframe to ensure that skills and knowledge remain current. If a significant amount of time has passed since a student’s last training session, additional review or training may be required before continuing.
All rescheduling and additional training opportunities are subject to instructor and class availability.
Arizona Dive Center reserves the right to determine the most appropriate pathway for completing outstanding training requirements.

4. Safety and Conduct

Participants must follow all safety instructions and guidelines provided by Arizona Dive Center staff and instructors.
The use of alcohol, illegal substances, or being under the influence of intoxicating substances during any training session is strictly prohibited.
Participants who engage in unsafe, disruptive, or inappropriate behavior, or who refuse to follow instructor direction, may be removed from the class without refund.
Arizona Dive Center and its instructors reserve the right to deny or discontinue training if a participant’s behavior presents a safety concern to themselves or others.

5. Certification and Course Completion

To qualify for certification, participants must successfully complete all required academic sessions, confined water training, open water training, skill evaluations, and examinations as required by the applicable training agency.
Certification is not guaranteed and is awarded only when all course performance requirements are satisfactorily met.
Participants must demonstrate the required level of comfort, safety awareness, and skill competency before progressing to open water dives or final certification.
If an instructor determines that a participant requires additional practice or review to safely continue training, additional training sessions may be required.
Upon successful completion of all requirements, participants will receive a digital certification card issued through the applicable training agency.
Participants who do not meet course performance requirements may not receive certification.

6. Weather and Environmental Conditions

Certain portions of scuba training—particularly open water dives—may be affected by weather, water conditions, visibility, or other environmental factors outside the control of Arizona Dive Center.
For safety reasons, instructors may postpone, relocate, or reschedule training activities if conditions are deemed unsuitable.
Rescheduling due to environmental conditions will be coordinated with participants based on instructor and class availability.

7. Refunds, Transfers, and Cancellations

Class fees are non-refundable.
Courses may be rescheduled one time at no additional charge if the request is made at least two weeks prior to the scheduled class start date.
Rescheduling requests made within two weeks of the class start date may be subject to rescheduling fees.
Participants who wish to cancel their enrollment must notify Arizona Dive Center in writing or via email.
Failure to attend a scheduled class without prior notice may result in forfeiture of course fees.
Course fees cover training services and instructional time, not certification itself.

8. Instructor Authority

The assigned instructor has final authority regarding all training matters, including:

Curriculum delivery
Student performance evaluations
Skill assessments
Safety decisions
Participant conduct

Participants must follow all instructions and decisions of Arizona Dive Center staff and instructors at all times.

9. Equipment Rental and Use

Any equipment provided by Arizona Dive Center must be used in accordance with manufacturer guidelines and instructor instructions.
Participants are responsible for the care, proper use, and return of all rented or loaned equipment.
Participants may be held responsible for damage, loss, or negligent misuse of equipment during training sessions.

10. Liability Waiver

All participants are required to sign an Assumption of Risk and Liability Waiver prior to participating in any training activities.
Participants who fail to complete required liability documentation will not be permitted to participate in training.
Minors must have all required documents signed by a parent or legal guardian.

11. Communication

Arizona Dive Center will maintain communication with participants regarding class schedules, updates, requirements, and important information.
Participants are responsible for ensuring that their contact information is accurate and up to date and for reviewing communications sent by Arizona Dive Center.
Participants are encouraged to contact the dive center with any questions regarding training, scheduling, or course requirements.

12. Policy Updates

Arizona Dive Center reserves the right to update or modify training policies when necessary to reflect operational needs, safety standards, or training agency requirements.
The most current version of all policies will be maintained on the Arizona Dive Center website.

Policy Acknowledgment

By enrolling in a course with Arizona Dive Center and submitting payment, participants acknowledge that they have read, understood, and agree to comply with all training policies outlined above, including refund limitations, rescheduling fees, course completion requirements, and instructor authority regarding safety and certification decisions.

Enrollment and payment constitute explicit acceptance of these policies.

Repair Department Policies

1. Service Request Submission:

All equipment repair requests must be submitted to the Arizona Dive Center Repair Department through official channels, either in person or via the designated online form.
Complete and accurate information about the equipment requiring repair must be provided, including make, model, serial number (if applicable), and a detailed description of the issue.

2. Evaluation and Estimate:

Upon receipt of the equipment, the Repair Department will conduct a thorough evaluation to assess the extent of the damage or malfunction.
A written estimate will be provided to the customer outlining the proposed repairs, labor costs, and any necessary replacement parts.

3. Approval and Authorization:

Customers must review and approve the repair estimate before any work commences.
Authorization for repairs can be provided either in person or electronically, depending on the customer's preference.

4. Repair Timeline:

The Repair Department will strive to complete all repairs in a timely manner, taking into account the complexity of the issue and the availability of replacement parts.
Customers will be provided with an estimated timeline for completion of the repairs at the time of authorization.

5. Communication and Updates:

The Repair Department will maintain regular communication with customers throughout the repair process, providing updates on the status of their equipment.
Customers will be notified promptly of any delays or unforeseen complications that may arise during the repair process.

6. Quality Assurance:

All repairs conducted by the Arizona Dive Center Repair Department will be performed to the highest standards of quality and craftsmanship.
Repaired equipment will undergo thorough testing and inspection to ensure proper functionality and safety before being returned to the customer.

7. Warranty and Guarantee:

The Arizona Dive Center offers a warranty on all repairs performed by the Repair Department, covering defects in workmanship and materials.
The warranty period and coverage details will be provided to the customer upon completion of the repairs.

8. Customer Satisfaction:

The Repair Department is committed to ensuring the complete satisfaction of every customer.
Customers are encouraged to provide feedback on their repair experience to help the Arizona Dive Center continually improve its services.

9. Liability:

The Arizona Dive Center Repair Department is not liable for any damage or loss to equipment that occurs during shipping or transportation to and from the repair facility.
Customers are responsible for ensuring that their equipment is properly packaged and insured when sending it for repair.

10. Disposal of Unclaimed Equipment:

Equipment that remains unclaimed by the customer for an extended period after repair completion may be subject to disposal or sale at the discretion of the Arizona Dive Center, in accordance with local regulations.

Policy Acknowledgment

By submitting equipment for repair at the Arizona Dive Center Repair Department, customers acknowledge that they have read, understood, and agree to comply with the above repair policies and guidelines.